At Zayleigh Hikes, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below:
Returns
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We accept returns only if the item received is damaged, defective, or incorrect.
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If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of receiving your order.
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In your email, kindly include the order number, a description of the issue, and photos of the damaged or incorrect product.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Refunds
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Refunds will only be issued for items that are found to be damaged, defective, or incorrect.
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As we only offer Cash on Delivery (COD) as the payment method, refunds will be processed through cash refunds upon delivery.
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Refunds will be processed within 7-10 business days once the return is confirmed and the returned items are received.
Exchanges
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We do not offer exchanges for items, but we will assist you in processing a return and issuing a refund if the item is damaged, defective, or incorrect.
Shipping Costs
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Shipping costs for returns are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item.
Contact Us
For any questions or concerns regarding your return or refund request, please reach out to us at [email protected]. We will respond to your query as quickly as possible.